FAQ
How can therapy help me?
People seek out therapy for a wide variety of reasons including:
What areas do Ho'okupu therapists specialize in?
Our passion is to help people cultivate, nurture, and live exceptional relationships and connections. This includes all important connections with other people, and with ourselves. A core component of being able to be transparent to your partner or other important people in your life is being able to understand your own processes. We believe our own individual growth and awareness is critical in fostering and deepening personal relationships with others.
How are your services different from other counseling services that are offered by other therapists?
There are very few real-life couples that are trained, licensed therapists who work with couples and families. We work as a team to provide the perfect combination of a male-female collective approach. We are not one therapist merely giving our "book knowledge" or "professional perspective" of why women think or feel the way they do or why men think or feel the way they do. With our specialized, personally developed model of family and couples work we actually are able to connect the dots of male-female communication and relationship building that can seem so mysterious. We live our own marriage and family life on a daily basis, just like the people we serve. Bringing that real life role modeling into therapeutic work is a tremendously important part of using our professional training as therapists to produce exceptional results.
What is online therapy? How does it work?
Instead of seeing your doctor in the office, therapy and counseling sessions are conducted online through HMSA's Online Care®. HMSA's Online Care® is a HIPPA compliant, secure, web-based system that connects you to us for a live video session from your computer or mobile device.
Do I need to be an HMSA member to make an appointment with Ho'okupu Counseling Services?
No. Sessions are a covered benefit with most Hawaii based insurances. You do not have to be an HMSA member to make appointments. Your insurance company will be able to give you information on your coverage for telehealth services.
How to use HMSA's Online Care®
Sessions can be conducted from any desktop, laptop, smartphone, or tablet. Again, you DO NOT have to be an HMSA member to use this service.
From a computer:
You will need internet connection and a built-in or external webcam, speaker(s) and a microphone. Log in or register at hmsaonlinecare.com.
From your smartphone or tablet:
Download the Apple or Android Online Care mobile app and create a six-digit passcode.
What are the advantages to seeing a therapist online?
There are many benefits and advantages to seeing your doctor online.
Can Ho'okupu therapists prescribe medications if I need them?
We are not prescribing doctors but may be able to refer you to a participating online Psychiatrist. Psychiatrists prescribe medications for emotional wellness needs. Marriage and Family Therapists and Clinical Psychologists are trained and specialize in therapy interventions.
How long is an online appointment?
Online sessions usually last 45 minutes.
What if I need to cancel or reschedule my online appointment?
If an appointment time needs to be cancelled or rescheduled, please provide 24 hours notice whenever possible. Life happens and things come up.
People seek out therapy for a wide variety of reasons including:
- Marriage and family dynamic issues
- Conflict resolution
- Depression, anxiety, anger issues
- Emotional triggers
- Self-care, stress regulation
- Grief and loss
- Low self-esteem, body image issues
What areas do Ho'okupu therapists specialize in?
Our passion is to help people cultivate, nurture, and live exceptional relationships and connections. This includes all important connections with other people, and with ourselves. A core component of being able to be transparent to your partner or other important people in your life is being able to understand your own processes. We believe our own individual growth and awareness is critical in fostering and deepening personal relationships with others.
How are your services different from other counseling services that are offered by other therapists?
There are very few real-life couples that are trained, licensed therapists who work with couples and families. We work as a team to provide the perfect combination of a male-female collective approach. We are not one therapist merely giving our "book knowledge" or "professional perspective" of why women think or feel the way they do or why men think or feel the way they do. With our specialized, personally developed model of family and couples work we actually are able to connect the dots of male-female communication and relationship building that can seem so mysterious. We live our own marriage and family life on a daily basis, just like the people we serve. Bringing that real life role modeling into therapeutic work is a tremendously important part of using our professional training as therapists to produce exceptional results.
What is online therapy? How does it work?
Instead of seeing your doctor in the office, therapy and counseling sessions are conducted online through HMSA's Online Care®. HMSA's Online Care® is a HIPPA compliant, secure, web-based system that connects you to us for a live video session from your computer or mobile device.
Do I need to be an HMSA member to make an appointment with Ho'okupu Counseling Services?
No. Sessions are a covered benefit with most Hawaii based insurances. You do not have to be an HMSA member to make appointments. Your insurance company will be able to give you information on your coverage for telehealth services.
How to use HMSA's Online Care®
Sessions can be conducted from any desktop, laptop, smartphone, or tablet. Again, you DO NOT have to be an HMSA member to use this service.
From a computer:
You will need internet connection and a built-in or external webcam, speaker(s) and a microphone. Log in or register at hmsaonlinecare.com.
From your smartphone or tablet:
Download the Apple or Android Online Care mobile app and create a six-digit passcode.
What are the advantages to seeing a therapist online?
There are many benefits and advantages to seeing your doctor online.
- Convenient Access to Care. No long drives, traffic or parking hassles to get to your appointment. You can see a doctor from the comfort and privacy of home.
- Privacy. Online sessions are private, confidential and secure, just like an office visit. You can seek help without concern or worry of who you might see in the waiting room. You choose where your session takes place.
- Affordable Visits. Depending on your health plan, HMSA members pay little to no cost for online sessions and there is no limit on services. Your first session is available at no cost, regardless of whether you are an HMSA member or have other coverage from another health. We provide you with a code so you can try out the service and meet us personally with absolutely no risk.
- Intimate Treatment. Online sessions are conducted using live, real-time HD video and audio to maintain an intimate atmosphere where patients can develop a personal connection with the therapist.
Can Ho'okupu therapists prescribe medications if I need them?
We are not prescribing doctors but may be able to refer you to a participating online Psychiatrist. Psychiatrists prescribe medications for emotional wellness needs. Marriage and Family Therapists and Clinical Psychologists are trained and specialize in therapy interventions.
How long is an online appointment?
Online sessions usually last 45 minutes.
What if I need to cancel or reschedule my online appointment?
If an appointment time needs to be cancelled or rescheduled, please provide 24 hours notice whenever possible. Life happens and things come up.
